Privacy Policy
Last updated: January 1, 2024
1. Introduction & Scope
At Sorrizeng ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile gaming development services, or engage with our trading analytics platform.
This policy applies to all users of our services, including website visitors, mobile game developers, trading analytics clients, and anyone who interacts with our digital platforms. We operate as a UK-based company specializing in mobile game development with 15 years of experience in the gaming and analytics industry.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account on our platforms
- Subscribe to our newsletters or marketing communications
- Submit inquiries through our contact forms
- Engage with our mobile game development services
- Use our trading analytics tools and features
- Participate in surveys, contests, or promotional activities
- Upload content or materials for project collaboration
- Process payments for our services
Types of Personal Information
The personal information we collect may include:
- Identity Data: Name, username, or similar identifier
- Contact Data: Email address, telephone number, postal address
- Profile Data: Username and password, preferences, interests
- Financial Data: Payment card details, billing information
- Transaction Data: Details about payments to and from you
- Technical Data: IP address, browser type, device information
- Usage Data: Information about how you use our services
- Marketing Data: Preferences for receiving marketing communications
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Operating system
- Device type and unique identifiers
- Referring website or application
- Pages viewed and time spent on our services
- Click-through rates and user interactions
- Downloaded files and content access
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
Providing and maintaining our mobile game development and trading analytics services
Communication
Responding to your inquiries and providing customer support
Transaction Processing
Processing payments and managing your account and services
Personalization
Customizing your experience and providing personalized content
Marketing & Promotion
Sending promotional materials and information about new services
Analytics & Improvement
Analyzing usage patterns to improve our services and user experience
Security & Compliance
Protecting against fraud, abuse, and ensuring compliance with legal obligations
Legal Requirements
Complying with applicable laws, regulations, and legal processes
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. These providers have access to personal information only to perform specific tasks on our behalf.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
Legal Compliance
We may disclose your information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, or that of our users or others.
Consent
We may share your information with third parties when you provide explicit consent for such sharing.
5. Data Security & Protection
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption
End-to-end encryption for data transmission and storage
Access Controls
Strict access controls and authentication mechanisms
Monitoring
24/7 security monitoring and threat detection
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously update our security measures to maintain the highest level of protection.
6. Your Rights & Choices
Under applicable data protection laws, you have the following rights regarding your personal information:
1 Right to Access
Request access to the personal information we hold about you and receive a copy of your data.
2 Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
3 Right to Erasure
Request deletion of your personal information under certain circumstances (right to be forgotten).
4 Right to Portability
Request transfer of your personal information to another service provider in a structured format.
5 Right to Object
Object to processing of your personal information for marketing purposes or legitimate interests.
6 Right to Restriction
Request restriction of processing of your personal information under certain conditions.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month and may require verification of your identity.
7. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and services. Cookies are small data files stored on your device that help us understand how you use our services.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us analyze website usage and performance
- Functional Cookies: Remember your preferences and settings
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Block cookies from specific sites
- Block all cookies
Note: Disabling certain cookies may affect the functionality of our website and services. Some features may not work properly if cookies are disabled.
8. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For users in the EU, the age of digital consent is 16, and we do not knowingly collect personal information from individuals under this age without parental consent. If we learn that we have collected personal information from a child without proper consent, we will take steps to remove that information.
Parents and guardians who believe their child has provided personal information to us should contact us immediately using the information below.
9. International Data Transfers
As a UK-based company, your personal information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). These countries may have different data protection laws than those in your jurisdiction.
When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the UK government or European Commission
- Standard Contractual Clauses approved by regulatory authorities
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
- Other lawful transfer mechanisms as appropriate
We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify users of significant changes via email or website notice
- Provide a summary of key changes when appropriate
- Maintain previous versions for reference if requested
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
For material changes that significantly affect your rights or how we process your data, we will provide additional notice and obtain your consent where required by law.
11. Contact Us
If you have any questions about this Privacy Policy, concerns about our data practices, or wish to exercise your rights, please contact us using the following information:
Address
25 Kingsway
London WC2B 6UN
United Kingdom
Phone
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Data Protection Officer: For specific privacy concerns or data protection matters, you may also contact our Data Protection Officer directly. We aim to respond to all inquiries within 72 hours during business days.